奧地利國家旅遊局網站，對於來奧地利旅遊，有特別需求者，請見網站Pdf檔
如關於奧地利的機場服務，市內交通服務，旅遊者意外醫療服務，醫院緊急救助服務中心，租車旅遊者路邊停車注意事項，孩童 與家長互動活動服務信息，殘障者旅遊服務，無障礙旅遊服務中心，奧地利康復聯盟，奧地利國會對於旅遊者有特殊需要者的服務，可以協助特殊需求服務的奧地利 證照導遊！詳細內容請見
www.wien.info/media/files/accessible-vienna-service.rtf
若有特殊需求服務，奧地利中文導遊游享哲可以為您的維也納旅遊詳細說明服務！
Specialized Tour Guides
Yu, Hsiang-Cho
12th district, Bonygasse 9 / 1 / 1
Tel. & Fax +43 2252 790 305
Mobile phone: +43 676 408 19 82
austriatour@hotmail.com
German, Chinese, Taiwanese, Mandarin
公告如下
Accessible Vienna
Vienna for Visitors with Special Needs
Dear guests,
Being a person with special needs should not prevent you from traveling. Vienna waits for you… You can enjoy Vienna, even though the architects of the Gothic era and palace owners of the Baroque age could never have envisioned the innovation of wheelchairs. And even today, some buildings are designed with more emphasis on architectural eccentricities than on access for persons with special needs – in other cases, alas, it is simple indifference.
The Vienna City Administration has long offered a number of different services for people with special needs, ranging from accessible sidewalks to the special markings in underground stations for the visually impaired. But much remains to be done – both in private enterprise and at historical sights, where the protection of historical monuments often makes structural changes difficult.
“More information, less frustration.” This is the motto for these guidelines for our visitors with special needs. Do not hesitate to ask us if you cannot find the information that you are looking for. You can count on one thing: friendly Viennese people who will be happy to help you with any problems.
The information in these guidelines has been thoroughly researched and is up-to-date. Of course, circumstances can always change after publication. If you let us know of any inaccuracies you find, we will be very grateful and will make the necessary updates as soon as possible.
Your Vienna Tourist Board
A-1025 Vienna
Tel. +43–1–24 555
Fax +43–1–24 555–666
E-mail: info@vienna.info
Website: www.vienna.info
Contents Page
Hotels 3
Sights 32
Opera / Theater / Concerts 80
Cinemas 89
Cafés, Restaurants, Bars 93
Airport Information 103
Parking Information 105
Train Information 106
Underground, Streetcar, Bus 107
Services 108
Information for the Hearing-Impaired 110
Wheelchair Rental, Orthopedics 110
Vacation Dialysis 113
Special Transport 115
Specialized City Tour Guides 117
Public Restrooms 122
With the Vienna Card, you get unlimited access to Vienna's extensive public transportation system for 72 hours – including the underground, bus, and streetcar (steps!) – and receive discounts at many sights. However, many of these sightseeing attractions grant their own discounts to visitors with valid wheelchair-accessible identification – in such cases, the additional Vienna Card discounts are not applicable. For this reason, the Vienna Card is especially suitable for escorts of persons with special needs.
You may obtain the Vienna Card for 18.50 Euro in your Viennese hotel, at the Tourist Information Office (1st district, Albertinaplatz, daily from 9 am to 7 pm), at the sales and information booths of the Vienna transportation system, or by phone with your credit card (Tel. 798 44 00–148).
For all phone and fax numbers mentioned, please note that the country code for Austria is 43 and the city code for Vienna is 1. For calls made from outside Austria, these numbers must be dialed before the number itself.
Published by: Vienna Tourist Board, A-1025 Vienna. Deadline: September 1, 2009. All information subject to change. Translator's Note: The first floor, in Vienna, usually denotes the first floor above the ground floor. In the US, the first floor is the ground floor. For simplicity's sake, as customs are different in English-speaking countries, the term "1. Stock" has been translated as "second floor" throughout.
Vienna International Airport
Phone information 24 hours a day: Tel. 7007–222 33
Seeing-Eye dogs permitted
Toilets, elevators (buttons within reach) and ticket machines are adapted for guests with special needs.
Medical Center: Tel. 7007–222 45
www.viennaairport.com or www.viennaairport.at
Getting There
By taxi: Clearly marked parking spaces (free of charge) for disembarking and unloading
Access to departure lounge: no steps
Please register at the “Pick-up” point at Terminal 2 or as usual at the check-in desk of your airline.
By car: Wheelchair-accessible parking spaces in Parking Garage 3, 4 and at Parking Lot C. Please register at the “Pick-up” point in Parking Garage 3 or as usual at the check-in desk of your airline. The departure lounge may be accessed by elevator from the Parking Garage 3 – you are directly at Terminal 1.There is a 50% parking discount available when an ID card for persons with special needs is presented at cashier's office in Parking Garage 4 (Information: Tel. 7007–22 886).
The individual airlines will be happy to assist their passengers with the transfer to and from the airport – be sure to inquire when you obtain your ticket.
Airport Transfer Service (Vienna-Card discount)
Tel. 7007–35910, Transport with special busses available
Maximum 2 persons with wheelchairs and 6 escorts
By CAT (City Airport Train), (Vienna Card discount)
The CAT operates between the railway station “Bahnhof Wien Mitte” in the city center and the Vienna International Airport “Wien Schwechat”. There are no steps into the train and two wheelchair-spaces in every railway car.
By S-Bahn:
The entire services of the Austrian Federal Railroads
Within the airport building
Lowered telephones, wheelchair-accessible restrooms
Arrival and Departure
Assistance by specially trained personnel upon request to the airline; wheelchairs, sedan chairs, special vehicles for transport to and from airplane
Further information: http://www.viennaairport.com/jart/prj3/via/website.ja...77&reserve-mode=active
Short stay parking zones
Guests with special needs do not have to pay parking fees (please place ID behind windscreen!).
The center of Vienna and its surrounding districts are limited parking zones subject to parking fees. The following rules apply: In the center of the city and its surrounding districts (districts 1 to 9 and 20) from 9 am until 10 pm on all workdays, all parking places are short-term and require a fee. District 15 around the Vienna Stadthalle is a limited parking zone from September 1 to June 30 every day between 6 and 11 pm (maximum parking duration in limited parking zones: 2 hours). In shopping streets, days and parking duration may vary: please pay close attention to the road signs. Short-term parking vouchers can be obtained at most tobacconists, in gas stations and the ticket offices as well as the ticket vending machines of the Vienna transportation system.
Throughout Austria, only drivers who have a disability pass may park for free in short stay parking zones. However, in Vienna it is also permitted if the front seat passenger has a disability pass, he or she is therefore driven by someone who does not have a pass (in other parts of Austria different regulations are valid). More information (unfortunately only in German): http://www.oeamtc.at/netautor/pages/resshp/anwendg/1009081.html
Make the right Move: Vienna by Train
Vienna's Train Stations
Many train stations in and around Vienna are equipped or are being reconstructed for travellers with special needs.
Train connections
Since there are various types of railway cars, some train connections are not easily accessible for travellers with special needs.
For further information concerning these services:
Center for Mobility Services
Tel. 05 1717 menu item 5
Daily 7 am – 10 pm
mobilitaetsservice@pv.oebb.at
Fax 5800 830–05555
www.oebb.at
Underground, Streetcar and Bus
Vienna's public transportation system is not entirely accessible, since the entrances to most streetcars have steps – exceptions include “low floor” streetcars on the 1, 2, 5, 6, 26, 31, 37, 40, 43, 44, 46, 49, 58, 60, 62, 65,67, 71, D and O lines. Displays at the streetcar stations have a blinking wheelchair symbol showing how many minutes are left until a “low floor” streetcar will depart. Furthermore, Vienna’s public transport system offers a dynamic information system about the departure times of “low floor“ streetcars (http://www.wienerlinien.at/itip/?lng=uk). “Low floor” buses are in use on all bus routes.
Vienna’s subway system is well-equipped for guests with special needs. 80% of all stations have "guiding strips" for the visually impaired, showing the way to stairs, escalators and elevators. All of the stations have an elevator. However, since these need to be serviced or are out of order from time to time, it is possible to check in advance at
Tel. 7909–0. Further information is available at
www.wienerlinien.at or
www.wl-barrierefrei.at (only in German)
Information and Advice for Visitors with Special Needs
Tourist Information Vienna
from the Vienna Tourist Board
1st district, Albertinaplatz / Maysedergasse intersection (daily 9 am – 7 pm)
Main entrance: No steps, automatic sliding door (door width: 180 cm)
No wheelchair-accessible restroom
Seeing-eye dogs permitted
wienXtra Children's Information
In the MuseumsQuartier Vienna
Information and services for children's and family activities in Vienna
Tel. 4000–84 400
Tue–Thu 2 pm – 7 pm, Fri–Sun, public holiday 10 am – 5 pm
Main entrance: no steps, double swinging door with time-delayed closing mechanism, opens to the outside
Wheelchair-accessible restroom
Seeing-eye dogs permitted
www.kinderinfowien.at (only in German)
Behindertenberatungszentrum BIZEPS
(Information Center for Persons with Special Needs)
Kaiserstrasse 55/3/4a
1070 Vienna
Tel. 523 89 21
E-mail: office@bizeps.or.at
www.bizeps.or.at (only in German)
You can find more restaurants in the BIZEPS "Dining with few obstacles" guide (in German), which you can download at: http://www.bizeps.or.at/info/lokale
Österreichischer Blinden- und Sehbehindertenverband
(Austrian Union of the Blind and the Visually Impaired)
Hägelingasse 4–6
1140 Vienna
Tel. 982 75 84–201, 0800 22 77 00 (toll-free in Vienna)
E-Mail: office@blindenverband.at
www.oebsv.at
Louis Braille Haus
14th district, Hägelingasse 4-6
Tel. 981 89–112 or –101
E-Mail: office@braille.at
www.braille.at (only in German)
Verein Aktion Gemeinsam Reisen (Travelling together) – travel agency
Neilreichgasse 113/23/2
1100 Vienna
Tel. 974 13 91
E-Mail: agr.reisen@behindertenreisen.at
www.behindertenreisen.at
Resources for wheelchair-accessible tourism in Austria:
Infoplatform for Accessible Tourism in Austria (IBFT – Informationsplattform Barrierefreier Tourismus)
www.ibft.at
Austrian Union for Rehabilitation (Österreichische Arbeitsgemeinschaft für Rehabilitation, ÖAR), umbrella organization of the Austrian National Council of Persons with special needs
www.oear.or.at (General information in English)
Information for the Hearing-Impaired
Austrian Association for the Hearing-Impaired (ÖGLB)
Waldgasse 13/2
A–1100 Vienna
Tel. 603 08 53
Fax: 602 34 59
E-Mail: info@oeglb.at
www.oeglb.at (only in German)
Information (in German) for the Hearing-Impaired:
www.gehoerlos.at
Wheelchair Rental & Orthopedics
Please note that there may be long waiting periods when renting an Electro-Scooter.
Bständig
1st district, Freyung 5, Tel. 533 73 04
3rd district, Landstrasser Hauptstrasse 102, Tel. 713 51 39
6th district, Mariahilfer Strasse 95, Tel. 596 12 85
22nd district, Am langen Felde 6, Tel. 202 45 22
Store hours: Mon–Fri 9 am – 6 pm, Sat 9 am – 1 pm
Wheelchair repairs: Mon–Fri 8 am – 4 pm
Wheelchair rental: 7.27 Euro per day, 200 Euro deposit (for private persons – when booking with a tour operator, no deposit), passport
Reservation by telephone recommended
Further stores: www.bstaendig.at (only in German)
Frühwald & Söhne
1st district, Börseplatz 7, Tel. 533 21 00
Mon–Fri 8 am – 5.30 pm
Wheelchair rental:
15 Euro per week (2 week minimum), 220 Euro deposit, passport
Reservation by telephone recommended
Workshop: 22nd district, Rudolf Hausner Gasse 11
Tel. 533 25 15
Mon–Fri 7 am – 4 pm
Elektro-Scooter: 20,40 Euro / day, 750 Euro deposit; delivery to and from hotel: 50 Euro
www.fruehwald.net (only in German)
Laborex Sanesco
14th district, Linzer Strasse 44–46, Tel. 05 06 03–290
Mon–Thu 9 am – noon, 1 pm – 5 pm, Fri 9 am – 2 pm
Wheelchair rental: 44.33 Euro per month, deposit, passport
Loans of crutches and walking aids possible, mobile oxygen (concentrate / gas) 9.20 Euro / day, E-Bikes on request
www.messergroup.com/laborex/ (only in German)
Matzka Rehatechnik GmbH (Rehabilitation Center)
18th district, Gentzgasse 166, Tel. 479 15 66
Mon–Thu 8 am – 5 pm, Fri 9 am – 1 pm
Wheelchair-rental, quick wheelchair repairs
www.matzka.at (only in German)
Ortoproban
8th district, Piaristengasse 17, Tel. 402 21 25–0 or –19
Mon–Fri 8 am – 6 pm, Sat 9 am – noon (July & August closed Sat)
Workshop: Mon–Thu 8 am – 3:30 pm, Fri 8 am – 2 pm
Sale of orthopedic articles, walking aids and useful objects for everyday life
Repair of artificial limbs, crutch rental
Wheelchair rental: rental fee: 5.30 Euro / day, 20 Euro / week, deposit: 150 Euro and identity card
www.ortoproban.at (only in German)
Elektro-Scooter-Verleih City Go
7th district, Burggasse 24, Tel. 524 53 02, Fax 522 31 55
city-go@utanet.at
Mon–Tue 8 am – 5 pm, Fri 8 am – 12 pm
Deposit: 200 Euro, costs per day: 30 Euro
Please bring along a photocopy of your ID and your vacation address in Vienna.
www.city-go.at (only in German)
Vacation Dialysis
The available dialysis treatments for chronically ill patients are just sufficient enough to take care of Viennese patients (emergencies excepted). Should you depend on dialysis apparatus, please contact one of the following dialysis centers before starting your trip.
Krankenhaus Rudolfstiftung (Hospital)
Department of Nephrology and Hemo-Dialysis
3rd district, Juchgasse 25, Tel. 711 65–2315
Only a few places available, prior registration by telephone essential (optimally, 1 or 2 months ahead of time)
Universitätsklinik für Innere Medizin III AKH-General Hospital
Clinical Department for Nephrology & Dialysis
9th district, Lazarettgasse 14 (Component 83, C Nord)
Entrance for Dialysis: 9th district, Lazarettgasse 14
Chron. Dialysis 1 & 2, Tel. 40 400–2138, –2021 or –2190 (until 3:30 pm)
Fax 40 400-2194
Appointments by telephone, at least four weeks ahead of time
Wilhelminenspital (Hospital)
Department for Internal Medicine Nephrology / Dialysis / Chron.
Dialysis Pavilion 19/17
16th district, Montleartstrasse 37
Tel. 49 150–2624 (8 am – 3 pm), prior reservation two weeks ahead of time necessary
Vacation Dialysis Center Dr. Köck
18th district, Währinger Strasse 145
Tel. 479 53 00, Fax: 470 12 47
Outpatient Clinic by prior arrangement
www.dialyse-wien.com
Center for Social Medicine
(Sozialmedizinisches Zentrum Ost – Donauspital)
3rd Medical Station
22nd district, Langobardenstrasse 122
Tel. 288 02–5410, prior registration by telephone four weeks ahead of time essential, medical papers necessary (HIV, Hepatitis B & C, blood type, dialysis modalities)
Special Transportation
Eiseler & Löffler
Also special wheelchair-tours (full-day and half-day)
Tel. 258 58 80, Fax 258 58 80-88
ETS-Lines European Travel Service
Also special wheelchair-tours (full-day and half-day)
Tel. 405 50 55, Fax 405 50 66, info@ets-lines.com
www.ets-lines.com (only in German)
Funkfahrtendienst Gschwindl
Also special wheelchair-tours (full-day and half-day)
Tel. 810 40 01, Fax 810 40 02
E-mail: office@gschwindl.at
www.gschwindl.at
Haller mobil
Also special wheelchair-tours (full-day and half-day)
Tel. 869 82 62, Fax 869 82 62–50
E-mail: office@haller-mobil.at, www.haller-mobil.at
Jocher
Also special wheelchair-tours (full-day and half-day) – prior arrangement via E-Mail necessary
Tel. 408 94 64, Fax 408 95 28
bestellung@fahrtendienste-jocher.at
www.fahrtendienste-jocher.at (only in German)
Funk Fahrtendienst Kreutzer
Also special wheelchair-tours (full-day and half-day) – prior arrangement necessary
Tel. 408 61 67, Fax 408 61 67–14, office@fahrtendienst-kreutzer.at
ÖHTB Fahrtendienst
Tel. 768 50 80, Fax 768 50 80–17
原文載於: 背包客棧自助旅行論壇 http://www.backpackers.com.tw/forum/showthread.php?t=315228
E-mail: dispo.fahrtendienst@chello.at
WAKA Fahrtendienst
Excursions within or around Vienna, for groups special wheelchair bus available
Tel. 332 55 42, Fax 332 55 45, klaus.widl@waka.at
www.waka.at (only in German)
Wiener Lokalbahnen Verkehrsdienste
More than 100 vans equipped for guests with special needs, operate securely for you in Vienna.
Also special wheelchair-tours (full-day and half-day).
Tel. 815 60 70, Fax: 815 60 70–250
E-mail: disposition@wlb.at
www.verkehrsdienste.at
Fiaker for wheelchair-users
The company Michelfeit provides Fiaker rides in special carriages for wheelchair users and up to two escorts (max. 300 kg).
Itinerary and time table according to prior arrangements, 95 Euro / hour
Languages available: German, English, Polish and Russian
martina@chamottefabrik.at
Fax 728 94 10
www.pferde-in-wien.at (only in German)
Specialized Tour Guides
Barizza, Chiara
15th district, Ben.-Schellingergasse 34 / 32
Mobile phone: +43 664 421 85 84
Fax 911 58 94
chiara@barizza.at
German, Italian
Tours for the visually impaired / tours for visitors with special needs
Fullerney, Mag. Romana
14th district, Hernstorferstrasse 29 / 42
Tel. & Fax 990 44 95
Mobile phone: +43 664 272 05 73
rfullerney@hotmail.com
German, English, Spanish, Portugese
Tours for the visually impaired / tours for visitors with special needs
Glöckler, Mag. Ilse
21st district, Patrizigasse 21 / 22
Mobile phone: +43 664 415 50 33
office@wienerwege.at
German, English
www.wienerwege.at
Jonke-Hrdlicka, Romana
19th district, Friedlgasse 34/7
Tel. & Fax 320 75 43
Mobile phone: +43 664 201 77 65
romana.jonke@aon.at
German, English, French, Italian
Tours for visitors with special needs
Kahl, Carola
Poststeig 5, 3003 Gablitz
Tel. & Fax +43 2231 612 82
Mobile phone: +43 664 371 20 24
carolakahl@viennacityguide.eu
German, English
Tours for visitors with special needs
Keisler, Gabriella
14th district, Ulmenstrasse 27
Tel. & Fax 911 46 66 1
Mobile phone: +43 664 313 94 44
keisler@utanet.at
German, Hungarian
Tours for visitors with special needs
Killian, Edith Helena
12th district, Rosenhügelstrasse 37 / 1 / 13
Tel. & Fax 802 43 79
Mobile phone: +43 676 304 47 27
killianguide@gmx.at
German, English, French
Tours for the visually impaired
Marwan, Alexander
6th district, Webgasse 4 / 8
Tel. 595 62 81, Fax 596 02 01
Mobile phone: +43 6991 047 48 28
marwan@viennavisit.at
German, English
www.viennavisit.at
Massenbauer, Mag. Sigrid
9th district, Widerhoferpl. 4 / 12
Tel. 317 88 70
Mobile phone: +43 664 160 92 14
Fax 317 88 70–15
sigrid.massenbauer@massenbauer.at English
Tours for the visually impaired / tours for visitors with special needs
Minnich, Uta
13th district, Weidlichgasse 12
Tel. & Fax 876 88 54
Mobile phone +43 664 271 95 65
utaguide@utanet.at
German, English, French
Tours for the visually impaired
Ortner, Renate
6th district, Mariahilfer Strasse 105 /2 / 2 / 17
Tel. & Fax 597 12 86
wolfgang-re-ortner@chello.at
German
Tours for the visually impaired
Pavese, Claude
23rd district, Haymogasse 29/2/3
Tel. & Fax 889 40 70
Mobile phone: +43 699 1 212 20 04
claudepavese@aon.at
French
Tours for the visually impaired
Per Pedes
5th district, Einsiedlergasse 6 / 8
Tel. & Fax 544 96 68
Mobile phone: +43 664/301 76 05
wien.office@perpedes.at
All languages
Tours for the visually impaired / tours for visitors with special needs
www.perpedes.at
Pfister, Franziska
15th district, Kriemhildplatz 9 / 17
Tel. 789 69 90 and mobile phone: +43 676 948 33 03
f.pfister@guidewien.com
www.guidewien.com
German, English, Swedish, Norwegian
Schober, Hedvig
16th district, Wilhelminenstraße 34 / 15–17 / 18
Tel. & Fax 480 87 45
Mobile phone: +43 676 482 76 18
karl.schober2@chello.at
German, French, Hungarian
Strobl, Julia
8th district, Breitenfelder Gasse 18 / 8
Mobile phone: +43 676 934 09 39
Fax 405 05 024
jmstrobl@hotmail.com
German, English
Yu, Hsiang-Cho
10th district, Columbusgasse 89 / 19
Tel. & Fax +43 2252 790 305
Mobile phone: +43 676 408 19 82
yuhsiangcho@hotmail.com
German, Chinese, Taiwanese, Mandarin
Zeiler, Mag. Lisa
18th district, Schöffelgasse 38/3
Tel. & Fax 402 36 88
lisa.zeiler@gmx.at
German, English
Tours for the visually impaired / tours for visitors with special needs
Österreichische Arbeitsgemeinschaft für Rehabilitation
Dachorganisation der Behindertenverbände Österreichs (ÖAR)
(Federation of Austrian Handicapped Associations)
www.oear.or.at (general information in English
On the website of the ÖAR you find a listing of the Austrian euro key restrooms, stair lifts, etc. (only in German)
http://www.oear.or.at/bildbibliothek/pdf-dateien/Euro-key_WC_23062009.pdf
Check which stop lights have aids for orientation for visually impaired (only in German): http://www.wien.gv.at/verkehr/ampeln/signale/bezirk/index.htm
Maps of various districts of Vienna are available at the “Bundes-Blindenerziehungsinstitut” for 2 EURO per piece or coloured drawing:
Bundes-Blindenerziehungsinstitut
Blindendruckverlag
2nd district, Wittelsbachstraße 5
Tel. 728 08 66–268 oder 280 (Frau Wilhelm, Frau Wallner oder Frau Bauer) oder DW 218 (Verlagsleitung, Frau Papst)
bdv@bbi.at
Find an exact listing of the available maps at: www.bbi.at/deutsch/bdv/plaene.php
Accessible Vienna
Vienna for Visitors with Special Needs
Dear guests,
Being a person with special needs should not prevent you from traveling. Vienna waits for you… You can enjoy Vienna, even though the architects of the Gothic era and palace owners of the Baroque age could never have envisioned the innovation of wheelchairs. And even today, some buildings are designed with more emphasis on architectural eccentricities than on access for persons with special needs – in other cases, alas, it is simple indifference.
The Vienna City Administration has long offered a number of different services for people with special needs, ranging from accessible sidewalks to the special markings in underground stations for the visually impaired. But much remains to be done – both in private enterprise and at historical sights, where the protection of historical monuments often makes structural changes difficult.
“More information, less frustration.” This is the motto for these guidelines for our visitors with special needs. Do not hesitate to ask us if you cannot find the information that you are looking for. You can count on one thing: friendly Viennese people who will be happy to help you with any problems.
The information in these guidelines has been thoroughly researched and is up-to-date. Of course, circumstances can always change after publication. If you let us know of any inaccuracies you find, we will be very grateful and will make the necessary updates as soon as possible.
Your Vienna Tourist Board
A-1025 Vienna
Tel. +43–1–24 555
Fax +43–1–24 555–666
E-mail: info@vienna.info
Website: www.vienna.info
Contents Page
Hotels 3
Sights 32
Opera / Theater / Concerts 80
Cinemas 89
Cafés, Restaurants, Bars 93
Airport Information 103
Parking Information 105
Train Information 106
Underground, Streetcar, Bus 107
Services 108
Information for the Hearing-Impaired 110
Wheelchair Rental, Orthopedics 110
Vacation Dialysis 113
Special Transport 115
Specialized City Tour Guides 117
Public Restrooms 122
With the Vienna Card, you get unlimited access to Vienna's extensive public transportation system for 72 hours – including the underground, bus, and streetcar (steps!) – and receive discounts at many sights. However, many of these sightseeing attractions grant their own discounts to visitors with valid wheelchair-accessible identification – in such cases, the additional Vienna Card discounts are not applicable. For this reason, the Vienna Card is especially suitable for escorts of persons with special needs.
You may obtain the Vienna Card for 18.50 Euro in your Viennese hotel, at the Tourist Information Office (1st district, Albertinaplatz, daily from 9 am to 7 pm), at the sales and information booths of the Vienna transportation system, or by phone with your credit card (Tel. 798 44 00–148).
For all phone and fax numbers mentioned, please note that the country code for Austria is 43 and the city code for Vienna is 1. For calls made from outside Austria, these numbers must be dialed before the number itself.
Published by: Vienna Tourist Board, A-1025 Vienna. Deadline: September 1, 2009. All information subject to change. Translator's Note: The first floor, in Vienna, usually denotes the first floor above the ground floor. In the US, the first floor is the ground floor. For simplicity's sake, as customs are different in English-speaking countries, the term "1. Stock" has been translated as "second floor" throughout.
Vienna International Airport
Phone information 24 hours a day: Tel. 7007–222 33
Seeing-Eye dogs permitted
Toilets, elevators (buttons within reach) and ticket machines are adapted for guests with special needs.
Medical Center: Tel. 7007–222 45
www.viennaairport.com or www.viennaairport.at
Getting There
By taxi: Clearly marked parking spaces (free of charge) for disembarking and unloading
Access to departure lounge: no steps
Please register at the “Pick-up” point at Terminal 2 or as usual at the check-in desk of your airline.
By car: Wheelchair-accessible parking spaces in Parking Garage 3, 4 and at Parking Lot C. Please register at the “Pick-up” point in Parking Garage 3 or as usual at the check-in desk of your airline. The departure lounge may be accessed by elevator from the Parking Garage 3 – you are directly at Terminal 1.There is a 50% parking discount available when an ID card for persons with special needs is presented at cashier's office in Parking Garage 4 (Information: Tel. 7007–22 886).
The individual airlines will be happy to assist their passengers with the transfer to and from the airport – be sure to inquire when you obtain your ticket.
Airport Transfer Service (Vienna-Card discount)
Tel. 7007–35910, Transport with special busses available
Maximum 2 persons with wheelchairs and 6 escorts
By CAT (City Airport Train), (Vienna Card discount)
The CAT operates between the railway station “Bahnhof Wien Mitte” in the city center and the Vienna International Airport “Wien Schwechat”. There are no steps into the train and two wheelchair-spaces in every railway car.
By S-Bahn:
The entire services of the Austrian Federal Railroads
Within the airport building
Lowered telephones, wheelchair-accessible restrooms
Arrival and Departure
Assistance by specially trained personnel upon request to the airline; wheelchairs, sedan chairs, special vehicles for transport to and from airplane
Further information: http://www.viennaairport.com/jart/prj3/via/website.ja...77&reserve-mode=active
Short stay parking zones
Guests with special needs do not have to pay parking fees (please place ID behind windscreen!).
The center of Vienna and its surrounding districts are limited parking zones subject to parking fees. The following rules apply: In the center of the city and its surrounding districts (districts 1 to 9 and 20) from 9 am until 10 pm on all workdays, all parking places are short-term and require a fee. District 15 around the Vienna Stadthalle is a limited parking zone from September 1 to June 30 every day between 6 and 11 pm (maximum parking duration in limited parking zones: 2 hours). In shopping streets, days and parking duration may vary: please pay close attention to the road signs. Short-term parking vouchers can be obtained at most tobacconists, in gas stations and the ticket offices as well as the ticket vending machines of the Vienna transportation system.
Throughout Austria, only drivers who have a disability pass may park for free in short stay parking zones. However, in Vienna it is also permitted if the front seat passenger has a disability pass, he or she is therefore driven by someone who does not have a pass (in other parts of Austria different regulations are valid). More information (unfortunately only in German): http://www.oeamtc.at/netautor/pages/resshp/anwendg/1009081.html
Make the right Move: Vienna by Train
Vienna's Train Stations
Many train stations in and around Vienna are equipped or are being reconstructed for travellers with special needs.
Train connections
Since there are various types of railway cars, some train connections are not easily accessible for travellers with special needs.
For further information concerning these services:
Center for Mobility Services
Tel. 05 1717 menu item 5
Daily 7 am – 10 pm
mobilitaetsservice@pv.oebb.at
Fax 5800 830–05555
www.oebb.at
Underground, Streetcar and Bus
Vienna's public transportation system is not entirely accessible, since the entrances to most streetcars have steps – exceptions include “low floor” streetcars on the 1, 2, 5, 6, 26, 31, 37, 40, 43, 44, 46, 49, 58, 60, 62, 65,67, 71, D and O lines. Displays at the streetcar stations have a blinking wheelchair symbol showing how many minutes are left until a “low floor” streetcar will depart. Furthermore, Vienna’s public transport system offers a dynamic information system about the departure times of “low floor“ streetcars (http://www.wienerlinien.at/itip/?lng=uk). “Low floor” buses are in use on all bus routes.
Vienna’s subway system is well-equipped for guests with special needs. 80% of all stations have "guiding strips" for the visually impaired, showing the way to stairs, escalators and elevators. All of the stations have an elevator. However, since these need to be serviced or are out of order from time to time, it is possible to check in advance at
Tel. 7909–0. Further information is available at
www.wienerlinien.at or
www.wl-barrierefrei.at (only in German)
Information and Advice for Visitors with Special Needs
Tourist Information Vienna
from the Vienna Tourist Board
1st district, Albertinaplatz / Maysedergasse intersection (daily 9 am – 7 pm)
Main entrance: No steps, automatic sliding door (door width: 180 cm)
No wheelchair-accessible restroom
Seeing-eye dogs permitted
wienXtra Children's Information
In the MuseumsQuartier Vienna
Information and services for children's and family activities in Vienna
Tel. 4000–84 400
Tue–Thu 2 pm – 7 pm, Fri–Sun, public holiday 10 am – 5 pm
Main entrance: no steps, double swinging door with time-delayed closing mechanism, opens to the outside
Wheelchair-accessible restroom
Seeing-eye dogs permitted
www.kinderinfowien.at (only in German)
Behindertenberatungszentrum BIZEPS
(Information Center for Persons with Special Needs)
Kaiserstrasse 55/3/4a
1070 Vienna
Tel. 523 89 21
E-mail: office@bizeps.or.at
www.bizeps.or.at (only in German)
You can find more restaurants in the BIZEPS "Dining with few obstacles" guide (in German), which you can download at: http://www.bizeps.or.at/info/lokale
Österreichischer Blinden- und Sehbehindertenverband
(Austrian Union of the Blind and the Visually Impaired)
Hägelingasse 4–6
1140 Vienna
Tel. 982 75 84–201, 0800 22 77 00 (toll-free in Vienna)
E-Mail: office@blindenverband.at
www.oebsv.at
Louis Braille Haus
14th district, Hägelingasse 4-6
Tel. 981 89–112 or –101
E-Mail: office@braille.at
www.braille.at (only in German)
Verein Aktion Gemeinsam Reisen (Travelling together) – travel agency
Neilreichgasse 113/23/2
1100 Vienna
Tel. 974 13 91
E-Mail: agr.reisen@behindertenreisen.at
www.behindertenreisen.at
Resources for wheelchair-accessible tourism in Austria:
Infoplatform for Accessible Tourism in Austria (IBFT – Informationsplattform Barrierefreier Tourismus)
www.ibft.at
Austrian Union for Rehabilitation (Österreichische Arbeitsgemeinschaft für Rehabilitation, ÖAR), umbrella organization of the Austrian National Council of Persons with special needs
www.oear.or.at (General information in English)
Information for the Hearing-Impaired
Austrian Association for the Hearing-Impaired (ÖGLB)
Waldgasse 13/2
A–1100 Vienna
Tel. 603 08 53
Fax: 602 34 59
E-Mail: info@oeglb.at
www.oeglb.at (only in German)
Information (in German) for the Hearing-Impaired:
www.gehoerlos.at
Wheelchair Rental & Orthopedics
Please note that there may be long waiting periods when renting an Electro-Scooter.
Bständig
1st district, Freyung 5, Tel. 533 73 04
3rd district, Landstrasser Hauptstrasse 102, Tel. 713 51 39
6th district, Mariahilfer Strasse 95, Tel. 596 12 85
22nd district, Am langen Felde 6, Tel. 202 45 22
Store hours: Mon–Fri 9 am – 6 pm, Sat 9 am – 1 pm
Wheelchair repairs: Mon–Fri 8 am – 4 pm
Wheelchair rental: 7.27 Euro per day, 200 Euro deposit (for private persons – when booking with a tour operator, no deposit), passport
Reservation by telephone recommended
Further stores: www.bstaendig.at (only in German)
Frühwald & Söhne
1st district, Börseplatz 7, Tel. 533 21 00
Mon–Fri 8 am – 5.30 pm
Wheelchair rental:
15 Euro per week (2 week minimum), 220 Euro deposit, passport
Reservation by telephone recommended
Workshop: 22nd district, Rudolf Hausner Gasse 11
原文載於: 背包客棧自助旅行論壇 http://www.backpackers.com.tw/forum/showthread.php?t=315228
Tel. 533 25 15
Mon–Fri 7 am – 4 pm
Elektro-Scooter: 20,40 Euro / day, 750 Euro deposit; delivery to and from hotel: 50 Euro
www.fruehwald.net (only in German)
Laborex Sanesco
14th district, Linzer Strasse 44–46, Tel. 05 06 03–290
Mon–Thu 9 am – noon, 1 pm – 5 pm, Fri 9 am – 2 pm
Wheelchair rental: 44.33 Euro per month, deposit, passport
Loans of crutches and walking aids possible, mobile oxygen (concentrate / gas) 9.20 Euro / day, E-Bikes on request
www.messergroup.com/laborex/ (only in German)
Matzka Rehatechnik GmbH (Rehabilitation Center)
18th district, Gentzgasse 166, Tel. 479 15 66
Mon–Thu 8 am – 5 pm, Fri 9 am – 1 pm
Wheelchair-rental, quick wheelchair repairs
www.matzka.at (only in German)
Ortoproban
8th district, Piaristengasse 17, Tel. 402 21 25–0 or –19
Mon–Fri 8 am – 6 pm, Sat 9 am – noon (July & August closed Sat)
Workshop: Mon–Thu 8 am – 3:30 pm, Fri 8 am – 2 pm
Sale of orthopedic articles, walking aids and useful objects for everyday life
Repair of artificial limbs, crutch rental
Wheelchair rental: rental fee: 5.30 Euro / day, 20 Euro / week, deposit: 150 Euro and identity card
www.ortoproban.at (only in German)
Elektro-Scooter-Verleih City Go
7th district, Burggasse 24, Tel. 524 53 02, Fax 522 31 55
city-go@utanet.at
Mon–Tue 8 am – 5 pm, Fri 8 am – 12 pm
Deposit: 200 Euro, costs per day: 30 Euro
Please bring along a photocopy of your ID and your vacation address in Vienna.
www.city-go.at (only in German)
Vacation Dialysis
The available dialysis treatments for chronically ill patients are just sufficient enough to take care of Viennese patients (emergencies excepted). Should you depend on dialysis apparatus, please contact one of the following dialysis centers before starting your trip.
Krankenhaus Rudolfstiftung (Hospital)
Department of Nephrology and Hemo-Dialysis
3rd district, Juchgasse 25, Tel. 711 65–2315
Only a few places available, prior registration by telephone essential (optimally, 1 or 2 months ahead of time)
Universitätsklinik für Innere Medizin III AKH-General Hospital
Clinical Department for Nephrology & Dialysis
9th district, Lazarettgasse 14 (Component 83, C Nord)
Entrance for Dialysis: 9th district, Lazarettgasse 14
Chron. Dialysis 1 & 2, Tel. 40 400–2138, –2021 or –2190 (until 3:30 pm)
Fax 40 400-2194
Appointments by telephone, at least four weeks ahead of time
Wilhelminenspital (Hospital)
Department for Internal Medicine Nephrology / Dialysis / Chron.
Dialysis Pavilion 19/17
16th district, Montleartstrasse 37
Tel. 49 150–2624 (8 am – 3 pm), prior reservation two weeks ahead of time necessary
Vacation Dialysis Center Dr. Köck
18th district, Währinger Strasse 145
Tel. 479 53 00, Fax: 470 12 47
Outpatient Clinic by prior arrangement
www.dialyse-wien.com
Center for Social Medicine
(Sozialmedizinisches Zentrum Ost – Donauspital)
3rd Medical Station
22nd district, Langobardenstrasse 122
Tel. 288 02–5410, prior registration by telephone four weeks ahead of time essential, medical papers necessary (HIV, Hepatitis B & C, blood type, dialysis modalities)
Special Transportation
Eiseler & Löffler
Also special wheelchair-tours (full-day and half-day)
Tel. 258 58 80, Fax 258 58 80-88
ETS-Lines European Travel Service
Also special wheelchair-tours (full-day and half-day)
Tel. 405 50 55, Fax 405 50 66, info@ets-lines.com
www.ets-lines.com (only in German)
Funkfahrtendienst Gschwindl
Also special wheelchair-tours (full-day and half-day)
Tel. 810 40 01, Fax 810 40 02
E-mail: office@gschwindl.at
www.gschwindl.at
Haller mobil
Also special wheelchair-tours (full-day and half-day)
Tel. 869 82 62, Fax 869 82 62–50
E-mail: office@haller-mobil.at, www.haller-mobil.at
Jocher
Also special wheelchair-tours (full-day and half-day) – prior arrangement via E-Mail necessary
Tel. 408 94 64, Fax 408 95 28
bestellung@fahrtendienste-jocher.at
www.fahrtendienste-jocher.at (only in German)
Funk Fahrtendienst Kreutzer
Also special wheelchair-tours (full-day and half-day) – prior arrangement necessary
Tel. 408 61 67, Fax 408 61 67–14, office@fahrtendienst-kreutzer.at
ÖHTB Fahrtendienst
Tel. 768 50 80, Fax 768 50 80–17
E-mail: dispo.fahrtendienst@chello.at
WAKA Fahrtendienst
Excursions within or around Vienna, for groups special wheelchair bus available
Tel. 332 55 42, Fax 332 55 45, klaus.widl@waka.at
www.waka.at (only in German)
Wiener Lokalbahnen Verkehrsdienste
More than 100 vans equipped for guests with special needs, operate securely for you in Vienna.
Also special wheelchair-tours (full-day and half-day).
Tel. 815 60 70, Fax: 815 60 70–250
E-mail: disposition@wlb.at
www.verkehrsdienste.at
Fiaker for wheelchair-users
The company Michelfeit provides Fiaker rides in special carriages for wheelchair users and up to two escorts (max. 300 kg).
Itinerary and time table according to prior arrangements, 95 Euro / hour
Languages available: German, English, Polish and Russian
martina@chamottefabrik.at
Fax 728 94 10
www.pferde-in-wien.at (only in German)
Specialized Tour Guides
Barizza, Chiara
15th district, Ben.-Schellingergasse 34 / 32
Mobile phone: +43 664 421 85 84
Fax 911 58 94
chiara@barizza.at
German, Italian
Tours for the visually impaired / tours for visitors with special needs
Fullerney, Mag. Romana
14th district, Hernstorferstrasse 29 / 42
Tel. & Fax 990 44 95
Mobile phone: +43 664 272 05 73
rfullerney@hotmail.com
German, English, Spanish, Portugese
Tours for the visually impaired / tours for visitors with special needs
Glöckler, Mag. Ilse
21st district, Patrizigasse 21 / 22
Mobile phone: +43 664 415 50 33
office@wienerwege.at
German, English
www.wienerwege.at
Jonke-Hrdlicka, Romana
19th district, Friedlgasse 34/7
Tel. & Fax 320 75 43
Mobile phone: +43 664 201 77 65
romana.jonke@aon.at
German, English, French, Italian
Tours for visitors with special needs
Kahl, Carola
Poststeig 5, 3003 Gablitz
Tel. & Fax +43 2231 612 82
Mobile phone: +43 664 371 20 24
carolakahl@viennacityguide.eu
German, English
Tours for visitors with special needs
Keisler, Gabriella
14th district, Ulmenstrasse 27
Tel. & Fax 911 46 66 1
Mobile phone: +43 664 313 94 44
keisler@utanet.at
German, Hungarian
Tours for visitors with special needs
Killian, Edith Helena
12th district, Rosenhügelstrasse 37 / 1 / 13
Tel. & Fax 802 43 79
Mobile phone: +43 676 304 47 27
killianguide@gmx.at
German, English, French
Tours for the visually impaired
Marwan, Alexander
6th district, Webgasse 4 / 8
Tel. 595 62 81, Fax 596 02 01
Mobile phone: +43 6991 047 48 28
marwan@viennavisit.at
German, English
www.viennavisit.at
Massenbauer, Mag. Sigrid
9th district, Widerhoferpl. 4 / 12
Tel. 317 88 70
Mobile phone: +43 664 160 92 14
Fax 317 88 70–15
sigrid.massenbauer@massenbauer.at English
Tours for the visually impaired / tours for visitors with special needs
Minnich, Uta
13th district, Weidlichgasse 12
Tel. & Fax 876 88 54
Mobile phone +43 664 271 95 65
utaguide@utanet.at
German, English, French
Tours for the visually impaired
Ortner, Renate
6th district, Mariahilfer Strasse 105 /2 / 2 / 17
Tel. & Fax 597 12 86
wolfgang-re-ortner@chello.at
German
Tours for the visually impaired
Pavese, Claude
23rd district, Haymogasse 29/2/3
Tel. & Fax 889 40 70
Mobile phone: +43 699 1 212 20 04
claudepavese@aon.at
French
Tours for the visually impaired
Per Pedes
5th district, Einsiedlergasse 6 / 8
Tel. & Fax 544 96 68
Mobile phone: +43 664/301 76 05
wien.office@perpedes.at
All languages
Tours for the visually impaired / tours for visitors with special needs
www.perpedes.at
Pfister, Franziska
15th district, Kriemhildplatz 9 / 17
Tel. 789 69 90 and mobile phone: +43 676 948 33 03
f.pfister@guidewien.com
www.guidewien.com
German, English, Swedish, Norwegian
Schober, Hedvig
16th district, Wilhelminenstraße 34 / 15–17 / 18
Tel. & Fax 480 87 45
Mobile phone: +43 676 482 76 18
karl.schober2@chello.at
German, French, Hungarian
Strobl, Julia
8th district, Breitenfelder Gasse 18 / 8
Mobile phone: +43 676 934 09 39
Fax 405 05 024
jmstrobl@hotmail.com
German, English
Yu, Hsiang-Cho
10th district, Columbusgasse 89 / 19
Tel. & Fax +43 2252 790 305
Mobile phone: +43 676 408 19 82
yuhsiangcho@hotmail.com
German, Chinese, Taiwanese, Mandarin
Zeiler, Mag. Lisa
18th district, Schöffelgasse 38/3
Tel. & Fax 402 36 88
lisa.zeiler@gmx.at
German, English
Tours for the visually impaired / tours for visitors with special needs
Österreichische Arbeitsgemeinschaft für Rehabilitation
Dachorganisation der Behindertenverbände Österreichs (ÖAR)
(Federation of Austrian Handicapped Associations)
www.oear.or.at (general information in English
On the website of the ÖAR you find a listing of the Austrian euro key restrooms, stair lifts, etc. (only in German)
http://www.oear.or.at/bildbibliothek/pdf-dateien/Euro-key_WC_23062009.pdf
Check which stop lights have aids for orientation for visually impaired (only in German): http://www.wien.gv.at/verkehr/ampeln/signale/bezirk/index.htm
Maps of various districts of Vienna are available at the “Bundes-Blindenerziehungsinstitut” for 2 EURO per piece or coloured drawing:
Bundes-Blindenerziehungsinstitut
Blindendruckverlag
2nd district, Wittelsbachstraße 5
Tel. 728 08 66–268 oder 280 (Frau Wilhelm, Frau Wallner oder Frau Bauer) oder DW 218 (Verlagsleitung, Frau Papst)
bdv@bbi.at
Find an exact listing of the available maps at: www.bbi.at/deutsch/bdv/plaene.php
Accessible Vienna
Vienna for Visitors with Special Needs
Dear guests,
Being a person with special needs should not prevent you from traveling. Vienna waits for you… You can enjoy Vienna, even though the architects of the Gothic era and palace owners of the Baroque age could never have envisioned the innovation of wheelchairs. And even today, some buildings are designed with more emphasis on architectural eccentricities than on access for persons with special needs – in other cases, alas, it is simple indifference.
The Vienna City Administration has long offered a number of different services for people with special needs, ranging from accessible sidewalks to the special markings in underground stations for the visually impaired. But much remains to be done – both in private enterprise and at historical sights, where the protection of historical monuments often makes structural changes difficult.
“More information, less frustration.” This is the motto for these guidelines for our visitors with special needs. Do not hesitate to ask us if you cannot find the information that you are looking for. You can count on one thing: friendly Viennese people who will be happy to help you with any problems.
The information in these guidelines has been thoroughly researched and is up-to-date. Of course, circumstances can always change after publication. If you let us know of any inaccuracies you find, we will be very grateful and will make the necessary updates as soon as possible.
Your Vienna Tourist Board
A-1025 Vienna
Tel. +43–1–24 555
Fax +43–1–24 555–666
E-mail: info@vienna.info
Website: www.vienna.info
Contents Page
Hotels 3
Sights 32
Opera / Theater / Concerts 80
Cinemas 89
Cafés, Restaurants, Bars 93
Airport Information 103
Parking Information 105
Train Information 106
Underground, Streetcar, Bus 107
Services 108
Information for the Hearing-Impaired 110
Wheelchair Rental, Orthopedics 110
Vacation Dialysis 113
Special Transport 115
Specialized City Tour Guides 117
Public Restrooms 122
With the Vienna Card, you get unlimited access to Vienna's extensive public transportation system for 72 hours – including the underground, bus, and streetcar (steps!) – and receive discounts at many sights. However, many of these sightseeing attractions grant their own discounts to visitors with valid wheelchair-accessible identification – in such cases, the additional Vienna Card discounts are not applicable. For this reason, the Vienna Card is especially suitable for escorts of persons with special needs.
You may obtain the Vienna Card for 18.50 Euro in your Viennese hotel, at the Tourist Information Office (1st district, Albertinaplatz, daily from 9 am to 7 pm), at the sales and information booths of the Vienna transportation system, or by phone with your credit card (Tel. 798 44 00–148).
For all phone and fax numbers mentioned, please note that the country code for Austria is 43 and the city code for Vienna is 1. For calls made from outside Austria, these numbers must be dialed before the number itself.
Published by: Vienna Tourist Board, A-1025 Vienna. Deadline: September 1, 2009. All information subject to change. Translator's Note: The first floor, in Vienna, usually denotes the first floor above the ground floor. In the US, the first floor is the ground floor. For simplicity's sake, as customs are different in English-speaking countries, the term "1. Stock" has been translated as "second floor" throughout.
Vienna International Airport
Phone information 24 hours a day: Tel. 7007–222 33
Seeing-Eye dogs permitted
Toilets, elevators (buttons within reach) and ticket machines are adapted for guests with special needs.
Medical Center: Tel. 7007–222 45
www.viennaairport.com or www.viennaairport.at
Getting There
By taxi: Clearly marked parking spaces (free of charge) for disembarking and unloading
Access to departure lounge: no steps
Please register at the “Pick-up” point at Terminal 2 or as usual at the check-in desk of your airline.
By car: Wheelchair-accessible parking spaces in Parking Garage 3, 4 and at Parking Lot C. Please register at the “Pick-up” point in Parking Garage 3 or as usual at the check-in desk of your airline. The departure lounge may be accessed by elevator from the Parking Garage 3 – you are directly at Terminal 1.There is a 50% parking discount available when an ID card for persons with special needs is presented at cashier's office in Parking Garage 4 (Information: Tel. 7007–22 886).
The individual airlines will be happy to assist their passengers with the transfer to and from the airport – be sure to inquire when you obtain your ticket.
Airport Transfer Service (Vienna-Card discount)
Tel. 7007–35910, Transport with special busses available
Maximum 2 persons with wheelchairs and 6 escorts
By CAT (City Airport Train), (Vienna Card discount)
The CAT operates between the railway station “Bahnhof Wien Mitte” in the city center and the Vienna International Airport “Wien Schwechat”. There are no steps into the train and two wheelchair-spaces in every railway car.
By S-Bahn:
The entire services of the Austrian Federal Railroads
Within the airport building
Lowered telephones, wheelchair-accessible restrooms
Arrival and Departure
Assistance by specially trained personnel upon request to the airline; wheelchairs, sedan chairs, special vehicles for transport to and from airplane
Further information: http://www.viennaairport.com/jart/prj3/via/website.ja...77&reserve-mode=active
Short stay parking zones
Guests with special needs do not have to pay parking fees (please place ID behind windscreen!).
The center of Vienna and its surrounding districts are limited parking zones subject to parking fees. The following rules apply: In the center of the city and its surrounding districts (districts 1 to 9 and 20) from 9 am until 10 pm on all workdays, all parking places are short-term and require a fee. District 15 around the Vienna Stadthalle is a limited parking zone from September 1 to June 30 every day between 6 and 11 pm (maximum parking duration in limited parking zones: 2 hours). In shopping streets, days and parking duration may vary: please pay close attention to the road signs. Short-term parking vouchers can be obtained at most tobacconists, in gas stations and the ticket offices as well as the ticket vending machines of the Vienna transportation system.
Throughout Austria, only drivers who have a disability pass may park for free in short stay parking zones. However, in Vienna it is also permitted if the front seat passenger has a disability pass, he or she is therefore driven by someone who does not have a pass (in other parts of Austria different regulations are valid). More information (unfortunately only in German): http://www.oeamtc.at/netautor/pages/resshp/anwendg/1009081.html
Make the right Move: Vienna by Train
Vienna's Train Stations
Many train stations in and around Vienna are equipped or are being reconstructed for travellers with special needs.
Train connections
Since there are various types of railway cars, some train connections are not easily accessible for travellers with special needs.
For further information concerning these services:
Center for Mobility Services
Tel. 05 1717 menu item 5
Daily 7 am – 10 pm
mobilitaetsservice@pv.oebb.at
Fax 5800 830–05555
www.oebb.at
Underground, Streetcar and Bus
Vienna's public transportation system is not entirely accessible, since the entrances to most streetcars have steps – exceptions include “low floor” streetcars on the 1, 2, 5, 6, 26, 31, 37, 40, 43, 44, 46, 49, 58, 60, 62, 65,67, 71, D and O lines. Displays at the streetcar stations have a blinking wheelchair symbol showing how many minutes are left until a “low floor” streetcar will depart. Furthermore, Vienna’s public transport system offers a dynamic information system about the departure times of “low floor“ streetcars (http://www.wienerlinien.at/itip/?lng=uk). “Low floor” buses are in use on all bus routes.
Vienna’s subway system is well-equipped for guests with special needs. 80% of all stations have "guiding strips" for the visually impaired, showing the way to stairs, escalators and elevators. All of the stations have an elevator. However, since these need to be serviced or are out of order from time to time, it is possible to check in advance at
Tel. 7909–0. Further information is available at
www.wienerlinien.at or
www.wl-barrierefrei.at (only in German)
Information and Advice for Visitors with Special Needs
Tourist Information Vienna
from the Vienna Tourist Board
1st district, Albertinaplatz / Maysedergasse intersection (daily 9 am – 7 pm)
Main entrance: No steps, automatic sliding door (door width: 180 cm)
No wheelchair-accessible restroom
Seeing-eye dogs permitted
wienXtra Children's Information
In the MuseumsQuartier Vienna
Information and services for children's and family activities in Vienna
Tel. 4000–84 400
Tue–Thu 2 pm – 7 pm, Fri–Sun, public holiday 10 am – 5 pm
Main entrance: no steps, double swinging door with time-delayed closing mechanism, opens to the outside
Wheelchair-accessible restroom
Seeing-eye dogs permitted
www.kinderinfowien.at (only in German)
Behindertenberatungszentrum BIZEPS
(Information Center for Persons with Special Needs)
Kaiserstrasse 55/3/4a
1070 Vienna
Tel. 523 89 21
E-mail: office@bizeps.or.at
www.bizeps.or.at (only in German)
You can find more restaurants in the BIZEPS "Dining with few obstacles" guide (in German), which you can download at: http://www.bizeps.or.at/info/lokale
Österreichischer Blinden- und Sehbehindertenverband
(Austrian Union of the Blind and the Visually Impaired)
Hägelingasse 4–6
1140 Vienna
Tel. 982 75 84–201, 0800 22 77 00 (toll-free in Vienna)
E-Mail: office@blindenverband.at
www.oebsv.at
Louis Braille Haus
14th district, Hägelingasse 4-6
Tel. 981 89–112 or –101
E-Mail: office@braille.at
www.braille.at (only in German)
Verein Aktion Gemeinsam Reisen (Travelling together) – travel agency
Neilreichgasse 113/23/2
1100 Vienna
Tel. 974 13 91
E-Mail: agr.reisen@behindertenreisen.at
www.behindertenreisen.at
Resources for wheelchair-accessible tourism in Austria:
Infoplatform for Accessible Tourism in Austria (IBFT – Informationsplattform Barrierefreier Tourismus)
www.ibft.at
Austrian Union for Rehabilitation (Österreichische Arbeitsgemeinschaft für Rehabilitation, ÖAR), umbrella organization of the Austrian National Council of Persons with special needs
www.oear.or.at (General information in English)
Information for the Hearing-Impaired
Austrian Association for the Hearing-Impaired (ÖGLB)
Waldgasse 13/2
A–1100 Vienna
Tel. 603 08 53
Fax: 602 34 59
E-Mail: info@oeglb.at
www.oeglb.at (only in German)
Information (in German) for the Hearing-Impaired:
www.gehoerlos.at
Wheelchair Rental & Orthopedics
Please note that there may be long waiting periods when renting an Electro-Scooter.
Bständig
1st district, Freyung 5, Tel. 533 73 04
3rd district, Landstrasser Hauptstrasse 102, Tel. 713 51 39
6th district, Mariahilfer Strasse 95, Tel. 596 12 85
22nd district, Am langen Felde 6, Tel. 202 45 22
Store hours: Mon–Fri 9 am – 6 pm, Sat 9 am – 1 pm
Wheelchair repairs: Mon–Fri 8 am – 4 pm
Wheelchair rental: 7.27 Euro per day, 200 Euro deposit (for private persons – when booking with a tour operator, no deposit), passport
Reservation by telephone recommended
Further stores: www.bstaendig.at (only in German)
Frühwald & Söhne
1st district, Börseplatz 7, Tel. 533 21 00
Mon–Fri 8 am – 5.30 pm
Wheelchair rental:
15 Euro per week (2 week minimum), 220 Euro deposit, passport
Reservation by telephone recommended
Workshop: 22nd district, Rudolf Hausner Gasse 11
Tel. 533 25 15
Mon–Fri 7 am – 4 pm
Elektro-Scooter: 20,40 Euro / day, 750 Euro deposit; delivery to and from hotel: 50 Euro
www.fruehwald.net (only in German)
Laborex Sanesco
14th district, Linzer Strasse 44–46, Tel. 05 06 03–290
Mon–Thu 9 am – noon, 1 pm – 5 pm, Fri 9 am – 2 pm
Wheelchair rental: 44.33 Euro per month, deposit, passport
Loans of crutches and walking aids possible, mobile oxygen (concentrate / gas) 9.20 Euro / day, E-Bikes on request
www.messergroup.com/laborex/ (only in German)
Matzka Rehatechnik GmbH (Rehabilitation Center)
18th district, Gentzgasse 166, Tel. 479 15 66
Mon–Thu 8 am – 5 pm, Fri 9 am – 1 pm
Wheelchair-rental, quick wheelchair repairs
www.matzka.at (only in German)
Ortoproban
8th district, Piaristengasse 17, Tel. 402 21 25–0 or –19
Mon–Fri 8 am – 6 pm, Sat 9 am – noon (July & August closed Sat)
Workshop: Mon–Thu 8 am – 3:30 pm, Fri 8 am – 2 pm
Sale of orthopedic articles, walking aids and useful objects for everyday life
Repair of artificial limbs, crutch rental
Wheelchair rental: rental fee: 5.30 Euro / day, 20 Euro / week, deposit: 150 Euro and identity card
www.ortoproban.at (only in German)
Elektro-Scooter-Verleih City Go
7th district, Burggasse 24, Tel. 524 53 02, Fax 522 31 55
city-go@utanet.at
Mon–Tue 8 am – 5 pm, Fri 8 am – 12 pm
Deposit: 200 Euro, costs per day: 30 Euro
Please bring along a photocopy of your ID and your vacation address in Vienna.
www.city-go.at (only in German)
Vacation Dialysis
The available dialysis treatments for chronically ill patients are just sufficient enough to take care of Viennese patients (emergencies excepted). Should you depend on dialysis apparatus, please contact one of the following dialysis centers before starting your trip.
Krankenhaus Rudolfstiftung (Hospital)
Department of Nephrology and Hemo-Dialysis
3rd district, Juchgasse 25, Tel. 711 65–2315
Only a few places available, prior registration by telephone essential (optimally, 1 or 2 months ahead of time)
Universitätsklinik für Innere Medizin III AKH-General Hospital
Clinical Department for Nephrology & Dialysis
9th district, Lazarettgasse 14 (Component 83, C Nord)
Entrance for Dialysis: 9th district, Lazarettgasse 14
Chron. Dialysis 1 & 2, Tel. 40 400–2138, –2021 or –2190 (until 3:30 pm)
Fax 40 400-2194
Appointments by telephone, at least four weeks ahead of time
Wilhelminenspital (Hospital)
Department for Internal Medicine Nephrology / Dialysis / Chron.
Dialysis Pavilion 19/17
16th district, Montleartstrasse 37
Tel. 49 150–2624 (8 am – 3 pm), prior reservation two weeks ahead of time necessary
Vacation Dialysis Center Dr. Köck
18th district, Währinger Strasse 145
Tel. 479 53 00, Fax: 470 12 47
Outpatient Clinic by prior arrangement
www.dialyse-wien.com
Center for Social Medicine
(Sozialmedizinisches Zentrum Ost – Donauspital)
3rd Medical Station
22nd district, Langobardenstrasse 122
Tel. 288 02–5410, prior registration by telephone four weeks ahead of time essential, medical papers necessary (HIV, Hepatitis B & C, blood type, dialysis modalities)
Special Transportation
Eiseler & Löffler
Also special wheelchair-tours (full-day and half-day)
Tel. 258 58 80, Fax 258 58 80-88
ETS-Lines European Travel Service
Also special wheelchair-tours (full-day and half-day)
Tel. 405 50 55, Fax 405 50 66, info@ets-lines.com
www.ets-lines.com (only in German)
Funkfahrtendienst Gschwindl
Also special wheelchair-tours (full-day and half-day)
Tel. 810 40 01, Fax 810 40 02
E-mail: office@gschwindl.at
www.gschwindl.at
Haller mobil
Also special wheelchair-tours (full-day and half-day)
Tel. 869 82 62, Fax 869 82 62–50
E-mail: office@haller-mobil.at, www.haller-mobil.at
Jocher
Also special wheelchair-tours (full-day and half-day) – prior arrangement via E-Mail necessary
Tel. 408 94 64, Fax 408 95 28
bestellung@fahrtendienste-jocher.at
www.fahrtendienste-jocher.at (only in German)
Funk Fahrtendienst Kreutzer
Also special wheelchair-tours (full-day and half-day) – prior arrangement necessary
Tel. 408 61 67, Fax 408 61 67–14, office@fahrtendienst-kreutzer.at
ÖHTB Fahrtendienst
Tel. 768 50 80, Fax 768 50 80–17
E-mail: dispo.fahrtendienst@chello.at
WAKA Fahrtendienst
Excursions within or around Vienna, for groups special wheelchair bus available
Tel. 332 55 42, Fax 332 55 45, klaus.widl@waka.at
www.waka.at (only in German)
Wiener Lokalbahnen Verkehrsdienste
More than 100 vans equipped for guests with special needs, operate securely for you in Vienna.
Also special wheelchair-tours (full-day and half-day).
Tel. 815 60 70, Fax: 815 60 70–250
E-mail: disposition@wlb.at
www.verkehrsdienste.at
Fiaker for wheelchair-users
The company Michelfeit provides Fiaker rides in special carriages for wheelchair users and up to two escorts (max. 300 kg).
Itinerary and time table according to prior arrangements, 95 Euro / hour
Languages available: German, English, Polish and Russian
martina@chamottefabrik.at
Fax 728 94 10
www.pferde-in-wien.at (only in German)
Specialized Tour Guides
Barizza, Chiara
15th district, Ben.-Schellingergasse 34 / 32
Mobile phone: +43 664 421 85 84
Fax 911 58 94
chiara@barizza.at
German, Italian
Tours for the visually impaired / tours for visitors with special needs
Fullerney, Mag. Romana
14th district, Hernstorferstrasse 29 / 42
Tel. & Fax 990 44 95
Mobile phone: +43 664 272 05 73
rfullerney@hotmail.com
German, English, Spanish, Portugese
Tours for the visually impaired / tours for visitors with special needs
Glöckler, Mag. Ilse
21st district, Patrizigasse 21 / 22
Mobile phone: +43 664 415 50 33
office@wienerwege.at
German, English
www.wienerwege.at
Jonke-Hrdlicka, Romana
19th district, Friedlgasse 34/7
Tel. & Fax 320 75 43
Mobile phone: +43 664 201 77 65
romana.jonke@aon.at
German, English, French, Italian
Tours for visitors with special needs
Kahl, Carola
Poststeig 5, 3003 Gablitz
Tel. & Fax +43 2231 612 82
Mobile phone: +43 664 371 20 24
carolakahl@viennacityguide.eu
German, English
Tours for visitors with special needs
Keisler, Gabriella
14th district, Ulmenstrasse 27
Tel. & Fax 911 46 66 1
Mobile phone: +43 664 313 94 44
keisler@utanet.at
German, Hungarian
Tours for visitors with special needs
Killian, Edith Helena
12th district, Rosenhügelstrasse 37 / 1 / 13
Tel. & Fax 802 43 79
Mobile phone: +43 676 304 47 27
killianguide@gmx.at
German, English, French
Tours for the visually impaired
Marwan, Alexander
6th district, Webgasse 4 / 8
Tel. 595 62 81, Fax 596 02 01
Mobile phone: +43 6991 047 48 28
marwan@viennavisit.at
German, English
www.viennavisit.at
Massenbauer, Mag. Sigrid
9th district, Widerhoferpl. 4 / 12
Tel. 317 88 70
Mobile phone: +43 664 160 92 14
Fax 317 88 70–15
sigrid.massenbauer@massenbauer.at English
Tours for the visually impaired / tours for visitors with special needs
Minnich, Uta
13th district, Weidlichgasse 12
Tel. & Fax 876 88 54
Mobile phone +43 664 271 95 65
utaguide@utanet.at
German, English, French
Tours for the visually impaired
Ortner, Renate
6th district, Mariahilfer Strasse 105 /2 / 2 / 17
Tel. & Fax 597 12 86
wolfgang-re-ortner@chello.at
German
Tours for the visually impaired
Pavese, Claude
23rd district, Haymogasse 29/2/3
Tel. & Fax 889 40 70
Mobile phone: +43 699 1 212 20 04
claudepavese@aon.at
French
Tours for the visually impaired
Per Pedes
5th district, Einsiedlergasse 6 / 8
Tel. & Fax 544 96 68
Mobile phone: +43 664/301 76 05
wien.office@perpedes.at
All languages
Tours for the visually impaired / tours for visitors with special needs
www.perpedes.at
Pfister, Franziska
15th district, Kriemhildplatz 9 / 17
Tel. 789 69 90 and mobile phone: +43 676 948 33 03
f.pfister@guidewien.com
www.guidewien.com
German, English, Swedish, Norwegian
Schober, Hedvig
16th district, Wilhelminenstraße 34 / 15–17 / 18
Tel. & Fax 480 87 45
Mobile phone: +43 676 482 76 18
karl.schober2@chello.at
German, French, Hungarian
Strobl, Julia
8th district, Breitenfelder Gasse 18 / 8
Mobile phone: +43 676 934 09 39
Fax 405 05 024
jmstrobl@hotmail.com
German, English
Yu, Hsiang-Cho
10th district, Columbusgasse 89 / 19
Tel. & Fax +43 2252 790 305
Mobile phone: +43 676 408 19 82
yuhsiangcho@hotmail.com
German, Chinese, Taiwanese, Mandarin
Zeiler, Mag. Lisa
18th district, Schöffelgasse 38/3
Tel. & Fax 402 36 88
lisa.zeiler@gmx.at
German, English
Tours for the visually impaired / tours for visitors with special needs
Österreichische Arbeitsgemeinschaft für Rehabilitation
Dachorganisation der Behindertenverbände Österreichs (ÖAR)
(Federation of Austrian Handicapped Associations)
www.oear.or.at (general information in English
On the website of the ÖAR you find a listing of the Austrian euro key restrooms, stair lifts, etc. (only in German)
http://www.oear.or.at/bildbibliothek/pdf-dateien/Euro-key_WC_23062009.pdf
Check which stop lights have aids for orientation for visually impaired (only in German): http://www.wien.gv.at/verkehr/ampeln/signale/bezirk/index.htm
Maps of various districts of Vienna are available at the “Bundes-Blindenerziehungsinstitut” for 2 EURO per piece or coloured drawing:
Bundes-Blindenerziehungsinstitut
Blindendruckverlag
2nd district, Wittelsbachstraße 5
Tel. 728 08 66–268 oder 280 (Frau Wilhelm, Frau Wallner oder Frau Bauer) oder DW 218 (Verlagsleitung, Frau Papst)
bdv@bbi.at
Find an exact listing of the available maps at: www.bbi.at/deutsch/bdv/plaene.php
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